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Knowledge base
General
Contacting Us
1
Contacting Us
Other
1
Receiving Email Notifications
Orders, Returns & Repairs
Warranty and Returns
5
Limited Warranty
Return Policy
How Do I Start a Return?
Do I Need To Register My Quilter Product?
Can I Return a Quilter Product Purchased Through an Authorized Quilter Dealer?
Shipping
4
How Long Will Delivery Take?
Shipping Cost
Shipping Outside the USA (International)
Tracking shows "Shipment Delivered" But I Have Not Received It
Ordering
1
My Order Was Cancelled; Why Do I See a Charge On My Card?
Repairs
2
Repairs
Authorized Quilter Service Centers
Quilter Products
General Questions
16
I've Lost My Manual, Do You Have a Physical Copy to Send Me?
Can I Run My Quilter Amp With A 16 Ohm Cabinet/Speaker?
Can I Pair My Quilter Amp With a Speaker Lower In Wattage?
Can I Use My Amp Without a Speaker Cabinet?
Is It OK To Run With No Load On The Speaker Output?
View all 16
Troubleshooting Your Amp
4
Intermittent Volume Drop/Scratchy Tone/No Signal/Etc.
Amp Is Making a Rattling/Vibrating Sound
Amp Is Making Unusual Noise
FX Loop Isn't Passing Signal or Signal Cuts Out
Mach 3
3
FX Loop Seems Like It Is Muted or Not Working
Do You Sell the Mach 3 Cabinet Separately?
Can I Split Signals and Run Both Channels Into Two Different Speakers?
Tone Block/OverDrive 202
2
Where Is the Cabinet Simulation in the Signal Chain?
Are The Clean Channels Of Both Models The Same?
101 Reverb
1
Does This Model Feature Cab Sim?
Aviator Cub/Cub UK
2
Can I Run Two Inputs At Once?
Can I Run Two Guitars At Once?
SuperBlock US/UK
3
Is The 9 Volt Jack An Output Or An Input?
Can I Run Line Out and the Speaker Jack Simultaneously?
Is The SuperBlock Protected Against Phantom Power?
Travis Toy 12/15
1
Can I Use a Normal Electric Guitar With This Amp?
BlockDock 10TC
2
What Heads Are Compatible With The Model?
Will a 202 Head Fit In The Dock of the 10TC?
BlockDock 12CB
1
What Heads Are Compatible With This Model?
BlockDock 12HD
2
What Heads Are Compatible With This Model?
Can I Use This As a Bass Cabinet?
BlockDock 15
1
What Heads Are Compatible With This Model?
BassDock 10/12
1
What Heads Are Compatible With This Model?
Phantom Block
1
Is The Phantom Block Protected Against Phantom Power?
InterBass
1
I Saw a Spark When I Plugged It In. Is This Normal?
Universal 3-Position Foot Controller (UFC-3)
3
Do You Sell the Cable For the UFC-3 Separately?
Why Is The Selectable Footswitch Not Working?
What Models Are Compatible With the UFC-3?
Tiltback Legs/Other Accessories
5
Which Models Are Compatible With The Tiltback Legs?
I Need To Replace My Knobs. How Can I Remove Them?
Will My Amp Come With A Case?
Which Amps Come With a Slip Cover?
Do Quilter Speakers Come With a Speaker Cable?
Bass Block 800/802
3
Is It Safe To Run at 2 Ohms?
Can I Use Both Inputs at the Same Time On the 800?
Can I Mix/Match Speaker and Speakon Cables?
Speakers
3
I Wanna Swap Out My Speaker. How Should I Do That?
Will Replacing The Speaker Void The Warranty Of My Amp?
What's The Difference Between The CopperBack and the BN12-300S?
Neunaber Products
Common Pedal Issues
5
There's no dry/bypass signal coming through my Immerse.
Connections and power
Hum / buzz / noise
Low effect output level
I connected a stereo effect, and now my rig hums!
Pedal Connections
2
What is the best way to order my effects?
Should I place pedals before the amp's input or in the effects loop?
Product comparisons
6
Immerse vs. Immerse Mk II
Inspire Tri-Chorus Plus vs. New Graphic
Expanse vs. Slate
Expanse vs. Wet Stereo Reverb
Stereo programmable pedals: v1 vs. v2/Expanse
View all 6
Neuron - Gain Intelligence
2
Using Neuron's Gain and Comp controls
Power Connections
Expanse Programmable Effect Pedal
5
Where are the Wet Stereo, Seraphim Stereo, Chroma Stereo, Echelon Stereo and Slate?
The right-hand knob stopped working on my Expanse.
How do I restore factory settings on Expanse?
Expanse will not connect to the software
Other Expanse issues
Technical Questions
6
Do your pedals digitize the dry signal?
Do your pedals invert the polarity of the dry signal?
What is the sample rate / bit depth / processor speed?
Is there an advantage to powering your pedals with 12V instead of 9V?
Can the two channels of a stereo effect be used as discrete mono?
View all 6
General questions
6
What is B-Stock?
Where can I download the Software for my pedal?
True bypass vs. buffered bypass
Do your pedals accept a battery?
Why are your pedals so light-weight compared to some others?
View all 6
Iconoclast Speaker Emulator
1
How to bypass Iconoclast
ILLUMINE Reverb
3
ILLUMINE Octave effect not working
How do I access other presets from the footswitch?
Preset Spillover
Plug-Ins
General questions
2
How do I install the plug-in?
Why doesn't the plug-in appear in the DAW?
Questions about licensing
3
Where is my license key?
How to enter the license key
How many computers can I install on?
Error messages and licensing issues
8
Network Timeout Error message
Invalid License Key error when entering key
No status message change when license key entered (multiple instances)
License Expired error after successful licensing
General troubleshooting for license key issues
View all 8
Wet Reverberator Plug-In
1
What does the LFO drop-down parameter do?
Software
Installing
1
Unable to install on macOS
Privacy, Security and Legal
Privacy
1
Privacy policy
Legal
5
Copyrights and trademarks
California Proposition 65 Warning
ROHS Statement
Green Statement
REACH - (EC) 1907/2006